Detailed Refund and Cancellation Policy

1. Cancellation by Passengers

Cancellation Charges:

• More than 48 hours before departure: ₹200 per person per ticket
• Between 48 to 24 hours before departure: 50% of the total ticket cost
• Within 24 hours of departure: No cancellation allowed (100% charges)

How to Cancel:

All cancellations must be processed via email only

• Send cancellation request to: info@bookyourferry.com
• Include your booking reference number
• Mention passenger names to be cancelled
• Cancellation will be confirmed via email within 24 hours

2. Refund Processing

Timeline:

• Online Payments: 7-10 working days
• Credit/Debit Cards: Refund credited to the same card used for booking
• Net Banking: Refund credited to the same bank account
• UPI/Wallets: 3-5 working days

Refund Amount Calculation:

• Total Ticket Amount - Applicable Cancellation Charges = Refund Amount
• GST on cancelled amount will be refunded proportionally
• Convenience fees are non-refundable

3. Cancellation by Ferry Operators

If the ferry operator cancels due to:

• Weather conditions
• Technical issues
• Operational reasons

You will receive:

• 100% refund of ticket amount including all fees
• Option to reschedule to next available ferry at no extra cost
• Priority booking on alternative ferry services

4. Rescheduling Policy

Rescheduling Charges:

• ₹150 per person per ticket (regardless of time period)
• Rescheduling requests must be made at least 24 hours before departure
• No rescheduling allowed within 24 hours of departure

How to Reschedule:

All rescheduling must be done via email only

• Send request to: info@bookyourferry.com
• Include booking reference number
• Mention preferred new travel date
• Subject to availability and fare difference (if any)

5. Special Circumstances

Medical Emergency:

• Valid medical certificate required
• 50% refund on total ticket cost
• Documents must be emailed within 48 hours of travel date

Government Restrictions:

• 100% refund if travel restrictions are imposed
• Valid government notification required

Natural Calamities:

• 100% refund for affected routes
• Alternative travel arrangements where possible

6. No-Show Policy

• Passengers who fail to report 30 minutes before departure
• No refund or rescheduling allowed
• Entire ticket amount forfeited

7. Group Bookings (10+ passengers)

• Special cancellation terms may apply
• Contact via email for group cancellation
• Partial cancellations may be allowed

8. Important Notes

1. Calculation Time: All cancellation/rescheduling timings calculated from scheduled departure time
2. Infant Policy:
   • Makruzz and ITT Majestic: No charges for infants under 1 year
   • Green Ocean: No charges for infants under 2 years
   • Nautika/Nautika Lite: Infants under 2 years charged ₹105 + ₹50 PSF
3. Partial Cancellation: Not allowed for bookings with less than 2 passengers
4. Amendment: Name changes allowed with valid ID proof (charges may apply)
5. Processing Time: Email requests processed within 24 hours
6. Disputes: Must be raised within 30 days of travel date

9. Contact Information